Returns and Exchanges
We hope you will love everything you order from us. If, in an unlikely event, your order is received in unsatisfactory quality, by providing identifiable reasons, you may exercise your right to return purchased products within seven (7) days of the date on which you received them from www. byfang.com.
Items may be exchanged within seven (7) days of the date the package was delivered to you, using a trackable courier. However, you will be responsible for the return postage incurred.
Returns
All items must be returned in its original condition – clean, unworn and unwashed and accompanied by the original invoice, original packaging and all by FANG garment tags intact and attached to the item. Customized products cannot be returned. Returns that do not meet our policy will not be accepted and sent back to the customer.
Returned items must be shipped back to the Vendor within seven (7) days of the date the package was delivered to you. The products may be returned by dispatching the package through a trackable shipping agent of your choice.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
Faulty goods
If your item is faulty when you receive it, by providing identifiable reasons, you may exercise your right to return purchased products within seven (7) days of the date on which you received them from www.byfang.com. We will be responsible for the return postage. If you have owned your item for longer than this, then please contact Client Service, one of our Advisor will be pleased to assist you.
Goods are classified as faulty if they are not of satisfactory quality i.e broken fabrics, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
Return Process and Refund
Please send your return request to dong@by-fang.com. The refund will be made via the same payment method used to make the purchase.